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1. | DEFINITIONS AND INTERPRETATION | ||||||||||||||||||||||||||||||||||||||||||||
1.1 | In these TOUs, unless the context otherwise requires:
“Affiliates” means, with respect to the Company, its subsidiaries and related corporations;
“Cookie Policy” means the cookie policy of the Company that can be accessed at https://sg.euyansangclinic.com/cookie-policy;
“Force Majeure Event” means an event beyond the reasonable control of the Company, and shall include, without limitation, acts of God, inclement weather, rain, floods, drought, earthquake or any other natural disaster, the collapse of buildings, fires or explosions, or other catastrophies, failure, strikes, lock outs, boycotts or other labour dispute or disturbance, an epidemic or a pandemic caused by an outbreak of any communicable diseases, malicious damage, sabotage, vandalism, war, hostility, acts of terrorism, acts of foreign enemies, civil commotion or riots, embargoes, or acts of any military authority, any laws, regulation, acts or orders taken or imposed by any governmental authority, including change in laws, restrictions of travel and sanctions;
“Health Practitioners” means doctors, traditional Chinese medicine practitioners, or other health and wellness practitioners;
“Information” means information posted on the PLATFORMS, including but not limited to text, articles, graphics, images or other material contained, accessed or entered on the PLATFORMS, whether or not by Health Practitioners or other Users;
“Intellectual Property Rights” means (whether registered or unregistered), all trade and other marks, designs, trade and business names, logos, graphics, photographs, images, product shots and all other forms of protection having a similar nature or effect in any part of the world;
“Order” means orders for Products and/or Services;
“Parties” means the Company and the User;
“Personal Data” means data, whether true or not, about an individual who can be identified:
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1.2 | In these TOUs, unless the context otherwise requires:
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2. | USE OF THE PLATFORMS | ||||||||||||||||||||||||||||||||||||||||||||
2.1 | The User will use the PLATFORMS and its features only in relation to and in compliance with all applicable laws. The User will not use the PLATFORMS and its features for any purposes not intended under these TOUs. The User will not deliberately use the PLATFORMS and its features in any way that is unlawful or harmful to the Company, its Affiliates and their respective directors, employees, agents, partners, principals and representatives, and/or any other users (each, a “User”, and collectively, the “Users”) and to the Information contained therein the PLATFORMS. | ||||||||||||||||||||||||||||||||||||||||||||
2.2 | The User may use the PLATFORMS only to:
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2A. | MEDICAL VIDEO CONSULTATIONS
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3. | RESPONSIBLE USE OF THE PLATFORMS | ||||||||||||||||||||||||||||||||||||||||||||
3.1 | The User agrees to use the PLATFORMS responsibly, including but not limited to a manner:
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4. | PLACING AN ORDER | ||||||||||||||||||||||||||||||||||||||||||||
4.1 | Each Order constitutes an offer by the User to purchase the Products. The User shall be responsible to ensure that all information provided in connection with the Order is accurate and complete. | ||||||||||||||||||||||||||||||||||||||||||||
4.2 | Upon the successful placement of an Order by the User, which includes the receipt of full payment by the Company from the User in relation to the Order, the Company shall provide the User with an email confirming the Order (“Confirmation”), which indicates the Company’s acceptance of the Order, and shall constitute the contract between the Parties for the Order. | ||||||||||||||||||||||||||||||||||||||||||||
5. | PRICE AND PAYMENT | ||||||||||||||||||||||||||||||||||||||||||||
5.1 | The price of the Product shall be as set out on the PLATFORMS and the order confirmation page at the time of the Order, and is exclusive of any applicable Taxes. All applicable Taxes shall be borne by the User. | ||||||||||||||||||||||||||||||||||||||||||||
5.2 | While the Company uses its best endeavours to ensure that the prices set out on the PLATFORMS and the order confirmation page at the time of the Order are accurate, there may be times where the prices stated on the PLATFORMS are erroneous in which case the Company reserves the right to inform the User of the correct price of the Product. The Company shall not be liable for any loss or damage suffered by the User if the price stated on the Website is erroneous. The User shall have the option of either cancelling the Order, or proceeding with the Order (subject to the payment of any shortfall) if there are such errors. The Company shall refund any such excess that has been received [through the User’s original mode of payment for the Order]. | ||||||||||||||||||||||||||||||||||||||||||||
5.3 | Payments shall be made by way of debit/credit card, or such other methods as are made available on the PLATFORMS in Singapore dollar (SGD). | ||||||||||||||||||||||||||||||||||||||||||||
6. | CANCELLATION OF THE ORDER | ||||||||||||||||||||||||||||||||||||||||||||
6.1 | The User may email the customers support team at eysih_app_contactus@euyansang.com, if the User wishes to cancel the Order. | ||||||||||||||||||||||||||||||||||||||||||||
6.2 | Notwithstanding the above clause 6.1, the Company may, at any time in its sole discretion, cancel, amend or reject the Order, provided that where the Company has received payment for the Order, the Company shall refund such excess that has been received [through the User’s original mode of payment for the Order]. The Company shall not be liable for any loss or damage suffered by the User as a result of the cancellation of the Order. | ||||||||||||||||||||||||||||||||||||||||||||
7. | DELIVERY OF PRODUCTS | ||||||||||||||||||||||||||||||||||||||||||||
7.1 | The Company will use its reasonable endeavours to [deliver or]procure the delivery of the Products to the User’s delivery address provided in connection with the Order within the delivery time frame selected, but does not guarantee that the delivery time frames will be met. The Company shall not be liable for any loss or damage suffered by the User as a result of any late delivery. | ||||||||||||||||||||||||||||||||||||||||||||
7.2 | Risk in the Products shall pass to the User upon dispatch of the Products, and title to the Products shall only pass to the User upon delivery of the Products. | ||||||||||||||||||||||||||||||||||||||||||||
7.3 | If delivery of the Product is delayed through the User’s unreasonable refusal to accept delivery, the Company may, without prejudice to any other right or remedy under these TOUs:
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7.4 | Where a Product is found to be defective, the User shall inform the Company within three (3) days from the date of delivery of the Product to the User. | ||||||||||||||||||||||||||||||||||||||||||||
8. | INTELLECTUAL PROPERTY | ||||||||||||||||||||||||||||||||||||||||||||
8.1 | Nothing in these TOUs gives the User any right in respect of the Company’s Intellectual Property Rights of any nature, or the goodwill derived from such Intellectual Property Rights. The title and interest of the Company’s Intellectual Property Rights shall remain vested in and owned by the Company at all times. | ||||||||||||||||||||||||||||||||||||||||||||
8.2 | The User shall not reproduce, modify, create derivative works of, distribute, or publicly display the Information (whether in whole or in part and regardless of purpose) without the prior written consent of the Company, and subject always to the terms and conditions imposed by the Company in connection with the granting of such written consent. | ||||||||||||||||||||||||||||||||||||||||||||
9. | NO REPRESENTATION OR WARRANTY | ||||||||||||||||||||||||||||||||||||||||||||
9.1 | While every effort has been made to ensure that the Information provided in the PLATFORMS is up to date and accurate, the Company, its Affiliates and their respective directors, employees, agents, partners, principals and representatives make no representation or warranty of any kind, either express or implied, as to the completeness, correctness, accuracy, suitability, reliability or otherwise of the Information in the PLATFORMS for any purpose, all of which is provided “as is” and “as available”. The Company, its Affiliates and their respective directors, employees, agents, partners, principals and representatives do not warrant that the PLATFORMS or the server that makes it available is free of any virus or other harmful elements. | ||||||||||||||||||||||||||||||||||||||||||||
9.2 | To the fullest extent permitted by applicable laws, the Company, its Affiliates and their respective directors, employees, agents, partners, principals and representatives disclaim all warranties and obligations relating to the PLATFORMS and the Products, including but not limited to all implied warranties and obligations of merchantability, quality, fitness for a particular purpose, title and non-infringement. | ||||||||||||||||||||||||||||||||||||||||||||
10. | INDEMNIFICATION | ||||||||||||||||||||||||||||||||||||||||||||
10.1 | The User agrees to indemnify and hold harmless the Health Practitioners, the Company, its Affiliates and their respective directors, employees, agents, partners, principals and representatives from and against any third-party claims, loss, liability, demand, damages, costs and/or expenses, including, but not limited to, legal costs and disbursements arising out of or in connection with:
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10.2 | The Company will endeavor to notify the User of such claim, loss, liability, demand, damages, costs and/or expenses as soon as reasonably practicable and as far as reasonably possible. In addition, the User hereby agrees to provide the Company with reasonable assistance, at the User’s expense, in defending any such claim, loss, liability, damages, or cost. | ||||||||||||||||||||||||||||||||||||||||||||
11. | LIMITATION OF LIABILITY | ||||||||||||||||||||||||||||||||||||||||||||
11.1 | The Company shall not be liable in any way to the User for any damage, loss (direct and indirect), harm and any consequential loss whatsoever, which may be incurred by the User in the use of the Website, unless such damage or loss is caused solely by the Company’s breach of these TOUs, or by the willful misconduct of the Company. | ||||||||||||||||||||||||||||||||||||||||||||
11.2 | The User’s sole and exclusive remedy for any dispute or claim (whether contractual or non-contractual) arising out of or in connection with these TOUs against the Company is to discontinue the User’s access and use of the PLATFORMS. | ||||||||||||||||||||||||||||||||||||||||||||
11.3 | Nothing in these TOUs shall be deemed to exclude or limit the User’s liability in respect of any indemnity given by the User under these TOUs. | ||||||||||||||||||||||||||||||||||||||||||||
12. | FORCE MAJEURE | ||||||||||||||||||||||||||||||||||||||||||||
The Company shall not be in breach of any of the provisions of these TOUs if and to the extent that such a breach is caused by a Force Majeure Event, which renders it impossible for the Company to fulfil its obligations under these TOUs. | |||||||||||||||||||||||||||||||||||||||||||||
13. | NO PARTNERSHIP OR AGENCY | ||||||||||||||||||||||||||||||||||||||||||||
Nothing in these TOUs is intended to, or shall be deemed to create any agency, joint venture or partnership between the User and the Company. Neither the User nor the Company have the right, power, or authority to make any warranties or representations on behalf of the other party. | |||||||||||||||||||||||||||||||||||||||||||||
14. | INVALIDITY | ||||||||||||||||||||||||||||||||||||||||||||
14.1 | If any provision in these TOUs shall be held to be illegal, invalid or unenforceable, in whole or in part, the provisions shall apply with whatever deletion or modification is necessary so that the provision is legal, valid and enforceable and gives effect to the intention of the Company. | ||||||||||||||||||||||||||||||||||||||||||||
14.2 | To the extent that it is not possible to delete or modify the provision, in whole or in part, under Clause 14.1, then such provision or part of it shall, to the extent that it is illegal, invalid or unenforceable, be deemed not to form part of these TOUs and the legality, validity and enforceability of the remainder of these TOUs shall, subject to any deletion or modification made under Clause 14.1, not be affected. | ||||||||||||||||||||||||||||||||||||||||||||
15. | REMEDIES, WAIVERS AND AMENDMENTS | ||||||||||||||||||||||||||||||||||||||||||||
15.1 | No failure on the part of the Company to exercise, and no delay on its part in exercising, any right or remedy under these TOUs will operate as a waiver thereof, nor will any single or partial exercise of any right or remedy preclude any other or further exercise of any right or remedy. The rights and remedies provided in these TOUs are cumulative and not exclusive of any rights or remedies provided by law. | ||||||||||||||||||||||||||||||||||||||||||||
15.2 | The Company reserves the right to amend these TOUs at any time with or without notice. | ||||||||||||||||||||||||||||||||||||||||||||
16. | GOVERNING LAW AND DISPUTE RESOLUTION | ||||||||||||||||||||||||||||||||||||||||||||
16.1 | These TOUs shall be governed by, and construed in accordance with, the laws of Singapore. | ||||||||||||||||||||||||||||||||||||||||||||
16.2 | The Parties irrevocably submit to the exclusive jurisdiction of the Singapore courts to settle any dispute or claim (whether contractual or non-contractual) arising out of or in connection with these TOUs. |
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